Terms of Service

1. Definitions

Provider

Idrak Security SRL, located at Via Pietro Micca 15, 10122 Turin (TO), Italy, VAT number 12503620010.

User

Any natural or legal person who accesses and uses the website www.idrak-security.com or requests services from the Provider.

Services

All activities, consulting, and professional deliverables provided by the Provider, including cybersecurity, digital forensics, auditing, training, and technical support.

Website

The online portal accessible at www.idrak-security.com, including all content, pages, features, and resources made available to the public.

2. Acceptance of Terms

By accessing or using the Website and requesting Services from the Provider, the User acknowledges that they have read, understood, and fully accepted these Terms of Service without reservation. The User agrees to comply with all applicable laws and regulations when using the Website and Services.

Continued use of the Website or Services constitutes acceptance of any changes to these Terms. If the User does not agree with any part of these Terms, they must immediately cease using the Website and Services.

3. Scope of Services

The Provider offers, among other things, the following Services:

Penetration Testing & Red Teaming

Intrusion testing and attack simulations to identify vulnerabilities in systems and networks.

Security Audits & Compliance

Security audits in accordance with ISO 27001, GDPR, NIS2, PCI DSS and other relevant standards.

Digital Forensics & Incident Response

Investigation and evidence preservation for cyber incidents and security breaches.

Vulnerability Assessment

In-depth scanning and analysis of networks, systems, and applications to identify security weaknesses.

Training & Awareness

Workshops, e-learning modules, and phishing simulations to educate employees on cybersecurity best practices.

Risk Strategy Advisory

Guidance on governance, risk posture, and security roadmaps to enhance overall security posture.

4. Service Delivery and Agreements

Project-Based Engagements

Scope, timelines, and deliverables are defined in a written proposal or statement of work accepted by the User. All project-based engagements are subject to these Terms unless otherwise specified in a separate agreement.

Retainer Agreements

Ongoing support, incident response availability, and service levels are governed by a separate signed agreement. Retainer agreements may include specific terms and conditions in addition to these general Terms.

5. User Obligations

The User agrees to:

Provide the Provider promptly with all information and data necessary for the provision of Services
Comply with any technical or organizational instructions provided by the Provider
Not reproduce, distribute, modify, or otherwise use Website content without explicit authorization
Use the Services only for lawful purposes and in compliance with applicable laws
Keep all access credentials confidential and immediately notify of any unauthorized access
Cooperate fully with the Provider in the performance of Services
Not interfere with or disrupt the integrity or performance of the Website or Services
Not attempt to gain unauthorized access to any systems or networks related to the Services

6. Fees and Payment

Payment Terms

Deposit: 30% of the total Service fee upon acceptance of the proposal. Balance: 70% upon completion of activities and invoicing. Payment terms may vary for retainer agreements and will be specified in the relevant agreement.

Invoicing

Invoices are payable within the terms stated on the invoice unless otherwise agreed in writing. All payments must be made in the currency specified in the invoice.

Late Payment

Late payments may incur interest on arrears equal to the legal interest rate plus 2 percentage points. The Provider reserves the right to suspend Services for non-payment until all outstanding amounts are paid in full.

7. Intellectual Property

All materials, reports, deliverables, software, documentation, and content created or provided by the Provider remain its exclusive property. The Provider retains all intellectual property rights in and to the Services, Website, and any associated materials.

The User is granted a non-exclusive, non-transferable license to use deliverables solely for the contracted Services and for the User's internal business purposes. This license does not grant the User any right to sublicense, distribute, or modify the deliverables.

Licenses for third-party tools remain with their respective owners and are subject to their terms and conditions. The Provider does not grant any rights to third-party tools beyond what is explicitly permitted by their respective licenses.

8. Confidentiality

Both parties agree to keep confidential any non-public information exchanged during the performance of the Services, and to use such information solely for the purposes of fulfilling contractual obligations. This obligation of confidentiality shall remain in effect for a period of [X] years following the termination of the engagement.

Confidential information includes, but is not limited to, business plans, technical information, customer data, pricing, and any other information marked as confidential or that reasonably should be understood to be confidential under the circumstances.

9. Limitation of Liability

Limitation

To the maximum extent permitted by applicable law, the Provider shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website or Services, including but not limited to loss of profits, data, or business opportunities.

Total Liability

The Provider’s total liability shall be limited to the amount paid by the User for the specific Service giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

10. Force Majeure

The Provider shall not be responsible for delays or failure to perform resulting from events beyond reasonable control, including but not limited to natural disasters, cyber incidents, acts of terrorism, war, labor disputes, regulatory actions, or any other event that prevents the Provider from performing its obligations under these Terms.

In the event of a force majeure event, the Provider shall notify the User as soon as reasonably practicable and shall use reasonable efforts to minimize the impact of the event on the performance of Services.

11. Termination

Termination for Convenience

Either party may terminate an engagement with written notice, subject to settlement of completed work. The User shall be responsible for payment for all Services rendered up to the date of termination.

Termination for Cause

Either party may terminate an engagement immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within [X] days of receiving written notice of the breach.

Consequences of Termination

All confidential materials must be returned or destroyed
Outstanding fees become due and payable immediately
The User's license to use deliverables terminates
Neither party shall be relieved of any obligations that accrued prior to termination

12. Changes to the Terms

Updates

The Provider may update these Terms periodically to reflect legal, regulatory, or operational changes. The most current version of the Terms will always be available on the Website.

Notification

The Provider will notify Users of significant changes to these Terms through the Website or by email. Continued use of the Website or Services after updates constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

Applicable Law

These Terms of Service are governed by Italian law, without regard to its conflict of law provisions.

Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of Turin, Italy.

14. Final Provisions

Entire Agreement

These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings of the parties.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and the Provider's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Company Information